This year, The Hairloft, located in Dearborn Heights, MI, is celebrating its 25th year of business. Throughout the years, The Hairloft, has made a name for itself by offering exceptional customer service, and of course, brilliant haircuts, according to owner Bill Schmittling. “I love making clients feel beautiful,” says Schmittling, who assures that his staff attends trade shows across the nation to capture the latest trends. When the economy took a downward turn, Schmittling says good customer service and loyal staff are what kept the salon growing, in addition to keeping finances organized, using Salon Iris software. “Salon Iris software saves me thousands of dollars in payroll service and accounting costs each year,” says Schmittling. —Clarissa Nebuya
Congratulations Hair Loft! 25 years is an amazing amount of time to stay in business in any aspect of the service industry. Bill Schmittling sounds like he knows what he’s doing cause anyone with that much sustained success has to be smart and extremely hard working.